Cancellation Policy

1. Overview

At Houseboats of Bangladesh, we understand that plans can change. This cancellation policy outlines our terms and conditions for cancelling or modifying your houseboat booking. We strive to be fair to both our guests and our boat operators.

2. Cancellation Timeline & Refunds

Refund amounts depend on when you cancel your booking:

3. Refund Process

• Refunds will be processed within 7-10 business days of cancellation approval
• Refunds will be issued to the original payment method used for booking
• Payment processing fees (if applicable) are non-refundable
• You will receive an email confirmation once your refund has been processed
• It may take an additional 3-5 business days for the refund to reflect in your account

4. How to Cancel Your Booking

To cancel your booking, follow these steps:

1. Log in to your account at houseboatsbd.com
2. Navigate to "My Bookings"
3. Select the booking you wish to cancel
4. Click the "Request Cancellation" button
5. Confirm your cancellation request

Alternatively, you can contact our customer support team at +880 1XXX-XXXXXX or [email protected] for assistance.

5. No-Show Policy

If you fail to check in without prior cancellation (no-show), you will be charged 100% of the booking amount with no refund. We encourage you to cancel in advance if your plans change to avoid this charge.

6. Booking Modifications

If you wish to modify your booking dates instead of cancelling:

• Modifications are subject to availability
• Date changes made more than 7 days before check-in are free of charge
• Date changes made within 7 days may incur a modification fee
• Contact our support team to request modifications

7. Special Circumstances

We understand that unexpected situations can arise. In the following cases, we may offer flexible cancellation options:

• Natural Disasters: Severe weather conditions or natural disasters affecting the booking area
• Medical Emergencies: Serious illness or injury (medical documentation required)
• Government Restrictions: Travel bans or lockdowns imposed by authorities
• Operator Cancellation: If the boat operator cancels, you'll receive a full refund

Please contact our customer support team to discuss your situation and provide any necessary documentation.

8. Contact Information

For cancellation requests, questions, or assistance, please reach out to us: