Payment Terms

1. Overview

Houseboats of Bangladesh accepts various payment methods to make your booking experience convenient and secure. This page outlines our payment terms, accepted methods, pricing structure, and security measures to protect your financial information.

2. Accepted Payment Methods

We accept the following payment methods:

3. Payment Process

Online Booking

1. Select your houseboat package and desired dates
2. Review booking details and total amount
3. Choose your preferred payment method
4. Complete payment through our secure payment gateway
5. Receive booking confirmation via email and SMS

Payment via Phone

• Call our booking team at +880 1XXX-XXXXXX
• Provide booking details and confirm pricing
• Complete payment via mobile banking (bKash/Nagad)
• Share transaction ID with our team
• Receive booking confirmation

4. Pricing & Fees

What's Included

• Houseboat accommodation for selected duration
• Basic amenities as listed in package description
• All applicable taxes (VAT included)

Additional Charges

• Food and beverages (unless specified in package)
• Special services or requests
• Damages or excessive cleaning fees
• Payment processing fees (varies by payment method)

5. Deposit & Balance Payment

Full Payment Option

Pay the full amount at the time of booking to confirm your reservation instantly.

Partial Payment Option

• Deposit: Pay 50% to confirm your booking
• Balance: Remaining 50% must be paid at least 3 days before check-in
• Failure to pay the balance may result in booking cancellation

6. Currency

All prices are quoted in Bangladeshi Taka (BDT) - ৳. If paying from abroad, exchange rates are determined by your bank or payment provider at the time of transaction.

7. Payment Security

Your payment security is our top priority. We implement the following measures:

• SSL Encryption: All payment data is encrypted using SSL/TLS technology
• Secure Gateways: We use trusted payment processors with PCI DSS compliance
• No Storage: We do not store your full payment card or MFS PIN details
• Transaction Monitoring: Real-time fraud detection and prevention
• Verification: All bookings are verified before confirmation

We will never ask for your password, PIN, or full payment card details via email or phone.

8. Payment Disputes & Refunds

Billing Disputes

If you believe you were charged incorrectly:

• Contact us within 48 hours of the transaction
• Provide your booking reference and transaction details
• We will investigate and respond within 3-5 business days

Refunds

Refunds are processed according to our Cancellation Policy. Approved refunds are typically processed within 7-10 business days to your original payment method.